Refund & Cancellation Policy

1. Free Access

Every tool on Tool Sphere — across PDF, Image, Video, Study, and AI categories — along with all published articles and guides, is available free of charge with no payment required. This policy applies exclusively to optional, paid Tool Sphere Premium subscriptions.

2. How Premium Billing Works

When you subscribe to Tool Sphere Premium, access begins immediately once your payment is confirmed through Razorpay, our payment processor. You'll receive a confirmation once your subscription is active.

Subscriptions renew automatically at the end of each billing cycle you selected (monthly or annual) using the payment method on file, unless you cancel before the next renewal date. You'll be charged the then-current price for your plan at each renewal.

3. General Refund Policy

Premium subscription charges are refundable within the specific circumstances described below. Outside of those circumstances, payments are generally non-refundable — this includes partial billing periods you've already used and renewal charges more than 7 days in the past.

4. When Refunds May Be Granted

We may issue a full or partial refund, at our discretion, in the following circumstances:

• Standard 7-day window. You request a refund within 7 days of your initial purchase or of a renewal charge, for any reason.
• Technical problems on our end. A Premium feature doesn't work because of a problem on Tool Sphere's side — not your device, browser, or internet connection — and we're unable to fix it within a reasonable time. This applies even outside the standard 7-day window.
• Duplicate or unauthorized charges. You were charged more than once for the same subscription period, or a charge was made without your authorization.
• Payment processing errors. You were billed an incorrect amount due to an error in our payment processor, Razorpay.

5. When Refunds Will Not Be Granted

We reserve the right to decline refund requests in the following circumstances:

• Change of mind after the 7-day window. You simply decide you no longer want Premium, more than 7 days after your purchase or last renewal, with no technical issue involved.
• Partial billing periods already used. You cancel partway through a billing cycle — you retain access through the end of that cycle instead (see "Cancellation" below), rather than receiving a partial refund for the unused portion.
• Promotional or gifted codes. One-time promotional purchases and gifted or redeemed subscription codes are generally non-refundable, except where the charge was made in clear error or a technical issue on our end prevented you from accessing what you paid for (see Section 4).
• Account suspended or terminated. Your account was suspended or terminated for violating our Terms of Service or other applicable policies.
• Missing information. You don't provide the information we reasonably need to investigate your request (see Section 7).

6. Cancellation

You can cancel your Premium subscription at any time from your account settings, or by contacting us through the Contact page. Cancelling stops all future billing — it does not immediately revoke your current access.

After cancelling, you retain full Premium access through the end of your current, already-paid billing period. There is no cancellation fee, and you can resubscribe at any time afterward.

7. How to Request a Refund

To request a refund, email [email protected] with the following information:

• Account email. The email address registered on your Tool Sphere account.
• Reason for the request. A description of the issue — for a technical problem, include what you saw, when it started, and any error messages.
• Order or payment reference. If you have one, include it — from your Razorpay receipt or confirmation email.

8. Response Time & Processing

We aim to respond to all refund requests within 3 business days. If we need more information to investigate a technical-problem claim, we'll ask for it directly — providing it promptly helps us resolve your request faster.

Once a refund is approved, the amount will be credited back to your original payment method within 5–7 business days, depending on your bank or card issuer's processing time.

9. Failed or Disputed Payments

If a renewal payment fails, we may retry the charge or temporarily suspend Premium access until payment succeeds or you cancel.

If you disagree with our decision on a refund request, you're within your rights to contact your bank or card issuer and initiate a chargeback or payment dispute. We'd appreciate the chance to resolve the issue directly first — but if you go straight to a chargeback without contacting us, we reserve the right to suspend your account while the dispute is being resolved.

10. Contact Us

For any billing questions, cancellation help, refund requests, or to report a technical problem with a paid feature, email us directly at [email protected] and we'll respond as quickly as we can.